For best results, our products should be turned inside-out when washing.

If you need a large amount of product, please contact us for more information.

Please be sure to utilize the sizing charts provided in each listing. Returns are not accepted since all products are made to order.

Returns are not accepted. Exchanges will only be authorized for defective merchandise.

To be considered for an exchange, you must first contact Birch Bear Co AND send pictures indicating the damage to birchbearco@gmail.com.

Once your exchange is approved, we will send you an email with the next steps. You will receive the same color/style/size that was originally ordered.

All requests for an exchange must be received by Birch Bear Co within 7 business days of delivery receipt.

All garments have a 1" tolerance width wise and length wise from the sizing charts.

Choosing the Ships Out the Next Business Day option in the checkout screen allows us to ship your order the following business day rather than the standard 1-3 business days.

In the unlikely event that the Next Business Day Rush Order option cannot be met due to inventory, you will be contacted for an exact shipment date and will be refunded the additional charge that was paid for the rush service.

Note: This service does not affect the speed of delivery as all shipments will be shipped via USPS First Class Mail. This service will only reduce the time your order is made and sent to USPS.